The warranty in one sentence
The term starts on the date of first purchase, the one shown on the invoice, or on the official handover of the vehicle. It protects against defects in materials and manufacturing faults, not against use: if a covered part fails because of an original defect, the distributor repairs it without charging for either the part or the workshop hours. Those seven years come with conditions, and a warranty is rarely lost because of the breakdown itself: it is lost because of a service that was late or done at another workshop.
What voids the warranty
| Cause | How to avoid it |
|---|---|
| Scheduled services skipped or done late | Following the schedule in the manual, by time or by mileage, whichever comes first |
| Repairs or servicing outside the Petromotors network | Always taking the vehicle to one of the distributor’s workshops |
| Parts that are neither original nor recommended by the manufacturer | Asking for original parts and keeping the invoice |
| Collision repaired without original parts or outside authorised workshops | Arranging with the insurer for the repair to be done in the official network |
| Use other than that stated in the manual | Respecting load limits and the intended type of use |
| Altered mileage | Never tampering with the odometer under any circumstances |
Five steps to keep the warranty
- Keeping the invoice and the warranty document. The invoice or handover date marks the start of the seven years.
- Having every service done on time. The interval is measured in months or kilometres; whichever comes first counts.
- Servicing only at Petromotors workshops. An oil change at a workshop outside the network is enough to affect cover.
- Using recommended parts, oils and fuel. Damage caused by lubricants or fuels other than those specified is excluded.
- Repairing collision damage in the official network. After a crash, the repair must be done with original parts at an authorised workshop.
What it covers: terms by component
The 7 years or 200,000 km cover is the general one. The same document sets specific terms for certain groups of parts; in every case, whichever comes first applies.
| Component | Term | Mileage |
|---|---|---|
| General vehicle warranty and alarm system | 7 years | 200,000 km |
| High-voltage battery, electric motor and controller (hybrids and electric vehicles) | 8 years | 150,000 km |
| Transmission, alternator, starter motor, calipers, upholstery and chrome trim | 48 months | 100,000 km |
| Paint, glass, mirrors, electrical components, injectors, brake discs, shock absorbers, air-conditioning compressor | 36 months | 60,000 km |
| Audio system: screen, modules, wiring, amplifiers and speakers | 36 months | 60,000 km |
| Original 12 V battery | 12 months | 20,000 km |
| Accessories fitted by the brand | 6 months | Unlimited |
| Wear parts: filters, spark plugs, brake pads, clutch plate, tyres, wiper blades, fuses | 3 months | 5,000 km |
Some parts, such as the water pump, the exhaust or the sensors, appear in more than one group within the document, so it is worth confirming with the distributor which term applies to them.
What it does not cover
| Exclusion | Examples |
|---|---|
| Normal wear | Vibrations, colour changes in bodywork or interior, deformation of plastics and padding |
| Damage from external causes | Accidents, overloading, unsuitable roads, racing, theft, vandalism, weather, salinity, scratches, unsuitable chemical products, unauthorised modifications |
| Servicing and fluids | Scheduled servicing, engine and transmission oil, coolant, brake fluid and other lubricants |
| Parts with a limited service life | Bulbs, remote-control battery |
| Indirect costs | Tow truck, towing, transport and the time without the vehicle while the repair lasts |
Plug-in hybrids: the battery has its own term
The electrical system is the component that most concerns anyone considering a plug-in hybrid, and JETOUR covers it separately: 8 years or 150,000 km for the high-voltage battery, together with the electric motor and the controller. This is the case for the plug-in versions of the T1, the T2 and the G700. The conventional 12 V battery, by contrast, has one year or 20,000 km.
Where warranty work is carried out
The warranty is valid only within the Republic of Panama and is handled at the distributor’s workshops. Up-to-date addresses and opening hours are on the Petromotors branches page. The service network is as follows:
- Vía Porras
- Transístmica
- Costa Verde
- David, in Chiriquí
What is worth clarifying before signing
Three points in the document tend to go unnoticed. The first: a repaired vehicle that is not collected within 48 hours incurs a daily storage charge. The second: the model year of the vehicle is determined by the VIN. The third is an omission: the text does not say whether the remaining cover passes to a second owner, so anyone buying or selling a used JETOUR should ask for that confirmation in writing.
Anyone comparing brands will find more criteria in the guide to buying a Chinese car in Panama. And the Panama Motor Show 2026, from 2 to 4 and from 7 to 11 October at the Panama Convention Center in Amador, is a good opportunity to ask for the full warranty document and read it before closing the purchase.
Frequently asked questions
How long is the JETOUR warranty in Panama?
7 years or 200,000 km, whichever comes first, for new vehicles sold by Petromotors. Some components have their own, shorter terms.
What warranty does the battery of JETOUR plug-in hybrids have?
8 years or 150,000 km, whichever comes first. Cover includes the high-voltage battery, the electric motor and the controller.
Is the warranty lost if servicing is done at another workshop?
It can be. The warranty document states that servicing or repairs carried out outside the Petromotors workshop network affect cover.
Does the JETOUR warranty cover a tow truck or a replacement car?
No. Transport, tow truck, towing and the time without the vehicle during the repair fall outside the warranty.
Is the JETOUR warranty valid outside Panama?
No. It is valid only within the Republic of Panama and is handled at Petromotors workshops.
Does the warranty transfer when the vehicle is sold?
The warranty document does not specify this. It is advisable to ask Petromotors for written confirmation before buying or selling a used JETOUR.
Related articles
- Guide to buying a Chinese car in Panama
- Plug-in hybrids in Panama
- What is JETOUR and why it wins awards
- JETOUR at the Panama Motor Show 2026
- Is it worth buying a car at the Panama Motor Show?
Sources
- Petromotors, 7 years or 200,000 km warranty for JETOUR and Soueast in Panama.
- Petromotors, branches and workshops in Panama.
- Petromotors, “Tu Garantía JETOUR” document handed to the owner: terms by component, exclusions and grounds for losing cover.
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